How to Use AI in Digital Marketing

how to use ai in digital marketing

From enhancing customer satisfaction to personalizing marketing campaigns, AI’s role in digital marketing operations is profound and growing. Consider this: 84% of marketing organizations were integrating or expanding AI and machine learning in their operations by 2018, as per Forbes. This underlines the significant shift towards AI-driven marketing strategies.

Integrating AI with your marketing strategy is more crucial now than ever. In this article, let’s explore practical ways artificial intelligence can enhance your marketing campaigns—from crafting engaging blog post content to enhancing customer service and predicting market trends. 

ai in digital marketing

How AI Helps in Digital Marketing

A survey of 1,000 digital marketers revealed that 209 already use artificial intelligence technologies. Freelancers lead the pack, with nearly 47% comfortable incorporating AI into their campaigns, followed by in-house and agency marketers. This trend underscores AI’s potential to streamline marketing operations and personalize digital advertising campaigns more effectively.

With machine learning and natural language processing, marketing teams can predict trends, customize content marketing, and enhance customer experiences with unprecedented precision.

Here’s how you can start leveraging AI in your marketing efforts.

Research and customer data analysis

AI marketing tools are redefining the playing field when it comes to customer data collection, analysis, and utilization. Artificial intelligence’s speed and efficiency in sifting through and making sense of extensive datasets are unparalleled. This rapid processing capability allows AI to uncover hidden trends and patterns within the data, revealing insights that might go unnoticed by traditional data analysis methods. Such deep, nuanced understanding of the data can lead to more effective and targeted marketing strategies.

The power of AI predictive analytics is a game-changer for digital marketers looking to stay ahead of the curve. By delving into historical and real-time data, AI algorithms can accurately predict future behavior of customers. If the data analytics suggests that a certain product will likely be in high demand in the coming months, you can plan your marketing campaigns accordingly. This information allows you to meet emerging demands and customize customer experiences effectively—leading to enhanced overall customer satisfaction and loyalty.

Moreover, in today’s digital age, the sheer volume of marketing data generated is staggering. Every digital footprint offers valuable insights into customer behavior—from social media interactions and website traffic to transactions and feedback. AI’s capacity to manage and analyze so much data makes it a powerful tool in your arsenal to develop effective marketing strategies.

ai statistics

Customer segmentation

In the digital marketing landscape, getting your customer segmentation right can be the difference between a campaign that soars and one that flops. If you’re unfamiliar with customer segmentation, it is the process of dividing your customer base into distinct groups. These groups are formed based on a mix of factors, including who your customers are (demographics), what they do (behavior), and what they like (preferences).

This is where AI marketing tools are changing the game. These tools dive deep into data collection and analysis, using machine learning to develop customer profiles. This isn’t just about categorizing people into basic groups. AI algorithms dig deep into consumer data creating audience segments that are richly defined and constantly evolving. This means your campaigns can be razor-sharp, targeting exactly the right people with the right message.

Take, for example, a fitness app marketer might discover that one group of users prefers doing yoga in the morning while another is more likely to engage in high-intensity interval training (HIIT) after work. The app can significantly increase user engagement and retention by tailoring content and notifications to these specific interests and habits.

CRM (Customer Relationship Management) Systems supercharged with AI can also take this a step further, as they can provide marketers with real-time insights about each segment. This is quite powerful in boosting the chances of conversion.

Imagine a boutique online store that uses an AI-enhanced CRM. The system might identify a customer segment who frequently purchases eco-friendly products. The store can then target this group with exclusive offers on their latest sustainable goods, likely leading to higher sales.

Brainstorming relevant content

AI tools can help overcome creative blocks, helping to keep the ideation process moving. AI can jumpstart the process by generating suggestions, questions, and prompts that lead to new avenues of thought. This introduces a level of creativity and innovation that might be difficult to achieve under time constraints.

A good example is ChatGPT. Whether you’re stuck on crafting compelling article headlines, need inspiration for catchy email subject lines, or are looking to flesh out your marketing messages with fresh ideas, ChatGPT has got you covered.


Let’s say you’re running a health and wellness blog and you’re in need of new topics. By entering a prompt like “Give me five ideas for blog posts about mental health,” ChatGPT can supply a list of unique and engaging ideas, such as “Mindfulness Techniques for Stress Reduction” or “The Impact of Diet on Mental Well-being.” These suggestions can spark further creativity, leading to content that’s both original and valuable to your readers.

Moreover, the beauty of AI tools lies in their ability to integrate seamlessly with your existing digital marketing ecosystem. AI-powered tools like ChatGPT can be directly integrated into content management systems (CMS) such as HubSpot or WordPress, allowing you to take the AI-generated ideas and immediately start crafting posts, designing campaigns, or scheduling content, all within a single interface.

Not only does this save precious time, but it also ensures that the transition from ideation to execution is smooth and efficient.

Content creation and editing


AI writing is transforming the process of content creation process, providing a valuable resource for marketing teams and businesses. Rather than replacing human creativity, AI augments it and adds a layer of precision in delivering high quality data that was previously unattainable.

AI digital marketing tools can automate repetitive marketing tasks such as data collection and basic writing. This frees up your time to focus on more strategic tasks. Writing assistants can quickly generate a draft of a standard blog post or an email marketing campaign based on your guidelines, which will then be refined and personalized by your editors to maintain the content’s human element and adhere to the brand style and voice.

AI technologies have also made significant progress in visual content creation. Tools such as Canva have introduced text-to-image AI image generators that allow users to turn written descriptions into visual content. This is particularly useful for marketers who want to produce high-quality images without design skills or resources. By inputting a descriptive prompt, these tools can generate unique and creative visuals that align with the content’s theme and enhance the overall message.

Content editing is another aspect where AI can effectively assist in producing high-quality content. Tools like Grammarly can quickly scan content for errors, suggest corrections and provide suggestions for improvement. It can also assist in detecting plagiarism. It can also catch inconsistencies in terminology, abbreviations, and formatting.

Not only does this catch common mistakes, but it also helps writers learn and grow. They can facilitate smoother collaboration among team members by tracking changes and suggesting revisions.

Advanced AI marketing tools can also help in evaluating the tone of a piece of writing so that it aligns with the intended purpose. For example, if you’re writing a formal business report, AI can flag any informal language or tone inconsistencies. They can also analyze the text’s complexity and suggest changes to make it more accessible to the target readers.

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Help with reporting

ga4 dashboard

AI is like having a supercharged data analyst on your team, crunching numbers, spotting trends, and generating insightful reports in a fraction of the time.

AI reporting can also create dynamic and customized reports. Instead of sifting through mountains of data to find the relevant metrics, AI can generate reports tailored to your specific goals and KPIs. Whether you want to track the ROI of a recent digital advertising campaign or monitor social media engagement, AI can deliver reports that provide clear and actionable information.

AI marketing tools can also automate the data-gathering process from multiple sources. It can pull in more data from your website, social media platforms, email marketing tools, and more. This gives you a more comprehensive view of your efforts in one place. Not only does this save time, but it can also ensure your reports are based on up-to-date and accurate data.

Enhancing paid ads campaigns

google ads

AI technology is making waves in the world of pay-per-click (PPC) advertising. AI can significantly improve PPC campaigns by managing bids effectively. Through real-time analysis of large amounts of data, AI algorithms can determine the ideal bid for each keyword or ad placement. This ensures that your PPC budget is utilized optimally, resulting in maximum ROI for your advertising expenditure.

AI’s ability to effectively segment your audiences allows you to create custom ad campaigns that resonate with your market. For example, if you sell fitness equipment, AI can help you target fitness enthusiasts in their 30s who live in urban areas and have a history of purchasing fitness-related products.

Generating ad creatives becomes a breeze as well. It can suggest ad copy variations and even generate ad headlines and descriptions that are more likely to grab the attention of your potential customers.

AI-powered PPC tools also provide automated ad testing. They can conduct A/B tests on different ad variations to identify which ones perform the best. This saves you time and effort in conducting manual testing.

Lastly, AI can assist in real-time ad optimization. It can adjust bids and ad placements on the fly based on factors such as user behavior and competitor activity. For example, if a competitor launches a promotion, AI can increase your bids on relevant keywords to maintain visibility.

Improving customer experience and support

Chatbots are a powerful tool for marketing teams looking to engage with customers more efficiently and instantly. They are available 24/7, providing customers with the assistance they need, even outside of regular business hours. This is a significant boost to customer satisfaction.

Chatbots are especially useful for handling routine queries and tasks. They can quickly provide answers to frequently asked questions, guide customers through troubleshooting processes, and even assist with order tracking. This frees up human support agents to focus on more complex and high-value interactions.

ai chatbot

Moreover, chatbots provide consistent responses. They don’t have bad days or get tired, ensuring that customers receive a consistent level of service every time they interact. This consistency builds trust and reliability in the eyes of customers.

During promotions, product launches, or other high-demand periods, AI marketing chatbots can manage a large volume of inquiries without delays, ensuring that customers don’t experience frustrating wait times. This makes them valuable for handling spikes in customer inquiries.

Also, AI-powered chatbots analyze consumer data and past interactions to tailor their responses and recommendations. For example, if a customer has a history of purchasing tech gadgets, a chatbot can suggest related products or provide tech-related content, thereby personalizing the customer experience.

Lastly, chatbots can collect valuable customer feedback and data during interactions. They can ask for opinions, ratings, and preferences, which businesses can use to refine their products and services. This data-driven approach helps in making customer-centric improvements.

Automating email marketing campaigns

hubspot email marketing

Automation plays a vital role in successful email campaigns by providing features such as timing and frequency, behavior-based triggers, A/B testing, and dynamic content. These features ensure that the right message reaches the right audience at the right time.

Artificial intelligence is particularly effective in determining the ideal timing and frequency of email sends. By analyzing subscriber behavior and historical data, AI can identify when individual recipients are most likely to engage with emails.

For example, if a subscriber typically opens emails in the evening, AI makes sure that future emails reach their inbox during those hours. Also, AI manages the frequency of sends to prevent email fatigue, ensuring that subscribers don’t receive too many emails in a short period. This precision in timing and frequency significantly improves open and click-through rates.

Behavior-based triggers are a key aspect of AI-driven digital marketing. An AI marketing tool can monitor subscribers’ actions and automatically trigger email responses based on those behaviors.

For example, if a subscriber abandons a shopping cart on an e-commerce website, AI triggers an abandoned cart email. This email can include a reminder of the items left behind and perhaps offer an incentive to complete the purchase. Behavior-based triggers ensure that emails are highly relevant and timely, increasing the chances of conversion.

A/B testing is a crucial practice in email marketing, and an AI marketing tool simplifies this process. Artificial intelligence can conduct A/B tests on various email elements such as subject lines, images, CTAs, and content layouts.

For instance, AI might test two different subject lines to determine which one yields higher open rates. It then selects the winning version to send to the rest of the subscribers. This data-driven approach ensures that emails are continually optimized for maximum engagement.

Dynamic content is another area where artificial intelligence excels. AI can generate and update content within emails in real-time. For instance, if a subscriber opens an email a week after it was sent, AI can update the content to reflect the latest product offerings and prices. This dynamic content ensures that emails are always up-to-date and relevant to the recipient.

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Strengthening social media marketing campaigns

sprout social

Artificial intelligence is a valuable asset for digital marketers aiming to take their social media campaigns to new heights. By integrating chatbots into your social channels, like Facebook Messenger, your customer support improves tenfold. AI chatbots can even recognize user intent and engage in natural language conversations, making interactions seamless and efficient.

However, AI marketing is particularly adept at enhancing social media advertising campaigns by identifying your ideal customer profiles. This allows you to target your ads with precision, optimize ad delivery times, and determine when your audience is most active and likely to engage. This results in higher ROI and more effective ad spend.

Identifying the right influencers for your brand can made simple with AI as well. Artificial intelligence can filter profiles with substantial and engaged following within your niche. This ensures that your content marketing collaborations resonate with your target audience, driving authentic engagement and trust.

AI can also assist in determining the optimal times for reaching your target audience. You can plan and schedule posts in advance, helping you maintain a well-organized content marketing calendar and ensuring your posts are delivered when it will have the most impact.

Social listening tools like Sprout Social are highly beneficial for marketing teams to assist in monitoring social media conversations about their brand in real time. Artificial intelligence can detect sentiment, track mentions of your brand, and identify emerging trends. This gives you insights as to what your audience is saying about your brand. You can respond to customer feedback promptly, especially during crisis management minimizing reputational damage.

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In today’s ever evolving digital landscape, artificial intelligence is no longer a luxury but a necessity for success. AI in digital marketing has presented numerous opportunities and trends that the marketing industry is increasingly leveraging.

With the majority of marketing teams actively incorporating machine learning into their operations, it’s evident that the shift toward AI marketing strategy is undeniable.

From research and customer data analysis to content creation and editing, PPC campaign optimization, and automated email marketing campaigns, AI is transforming the way businesses approach digital marketing.

If you’re ready to explore how AI can supercharge your digital marketing efforts or have any inquiries, don’t hesitate to reach out. Stay updated with the latest tips and insights by following me, your reliable SEO coach, on my social profiles. Together, let’s unlock the full potential of AI in the digital marketing world!

AI in Digital Marketing FAQs

Incorporating AI into your digital marketing strategy can be a game changer. With its ability to enhance customer targeting, automate tedious tasks, personalize content, and provide valuable insights derived from data analysis, AI marketing can give you the edge you need to increase efficiency and maximize ROI.

In today’s fast-paced world, providing excellent customer support is crucial for the success of any business. Chatbots offer a game-changing solution to this challenge. They provide instant support, answer customer queries, and engage with users in real time, resulting in improved customer experience and reduced response times.

By analyzing vast amounts of data, AI can understand individual customer preferences, behaviors, and interactions, which helps marketers tailor content, recommendations, and experiences to each user. This personalized approach results in increased engagement and conversion rates.

Furthermore, AI can segment audiences with precision, ensuring that marketing messages are highly relevant, and improving overall campaign effectiveness.

AI is a game-changer in the digital marketing realm. And this is only just the beginning. Businesses are now able to make data-driven decisions, which can lead to significant growth and success.

While it also raises significant ethical concerns that need to be addressed such as data privacy and security, efforts are efforts are being made to ensure that AI marketing is used responsibly and ethically.

AI in digital marketing is here to stay. Artificial Intelligence and machine learning has revolutionized the way businesses interact with customers, offering unprecedented personalization, efficiency, and insights into consumer behavior.

By analyzing vast amounts of data, it can personalize content and optimize campaigns, leading to better results and increased customer engagement. There’s no denying that AI tools will continue to shape the industry, paving the way for a more efficient and effective future.

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I'm Sophie Kessner

First generation Mexican American mama that’s gone from hood to strategic hustle. I’ve spent the last 10+ years inside the personal development space supporting 100’s of coaches in scaling 6 figure businesses online & supported 4 different companies in surpassing the 7 figure mark. Today, I focus on making scaling more sustainable by integrating the lenses of business, systems, automation and CEO Development through an Equity centered and Trauma informed lens.

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Sophie is the founder of The Sacred CEO™ Agency and has been in the service based coaching industry since 2015. She’s created and scaled 4 different multi 6 figure coaching programs including their latest course, The Online Business Automator.

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